lime-crm - Lime Marketing service connectivity issues – Incident details

All systems operational

Lime Marketing service connectivity issues

Resolved
Operational
Started 3 months agoLasted 14 days

Affected

Lime CRM

Partial outage from 7:30 AM to 9:18 AM, Operational from 9:18 AM to 11:58 AM, Partial outage from 11:58 AM to 8:00 PM, Operational from 8:00 PM to 6:45 AM

Lime eSign

Partial outage from 7:30 AM to 9:18 AM, Operational from 9:18 AM to 11:58 AM, Partial outage from 11:58 AM to 8:00 PM, Operational from 8:00 PM to 6:45 AM

Lime Marketing

Partial outage from 7:30 AM to 9:18 AM, Operational from 9:18 AM to 11:58 AM, Partial outage from 11:58 AM to 8:00 PM, Operational from 8:00 PM to 6:45 AM

Web Application

Partial outage from 7:30 AM to 9:18 AM, Operational from 9:18 AM to 11:58 AM, Partial outage from 11:58 AM to 8:00 PM, Operational from 8:00 PM to 6:45 AM

Mail Delivery

Partial outage from 7:30 AM to 9:18 AM, Operational from 9:18 AM to 11:58 AM, Partial outage from 11:58 AM to 8:00 PM, Operational from 8:00 PM to 6:45 AM

SMS Delivery

Partial outage from 7:30 AM to 9:18 AM, Operational from 9:18 AM to 11:58 AM, Partial outage from 11:58 AM to 8:00 PM, Operational from 8:00 PM to 6:45 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We have completed configuration optimizations on our database infrastructure to address the recent availability issues. Systems are operating normally and we are monitoring performance closely.

  • Update
    UTC
    Update
    We are continuing to work on a fix for this incident.
  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.