lime-crm - Status Page

Update: Microsoft reports broad recovery and stability across its services. Microsoft has addressed the underlying issue, which it describes as a technical issue related to a network change and not a cyber incident, and is restoring service for its remaining customers and regions.

Some users may still experience intermittent issues or delayed email delivery in the parts of Lime that connect to Microsoft 365 until Microsoft’s restoration is complete.

We continue to monitor the situation and are ready to start our recovery steps.

Next update: Saturday 14 November 2026 at 12:00 CET (11:00 UTC).

Update: Microsoft reports sustained improvements in service availability as its recovery progresses. Some users may still experience intermittent issues or delayed email delivery in the parts of Lime that connect to Microsoft 365 while Microsoft resolves the remaining issues.

We continue to monitor the situation and are ready to start our recovery steps as soon as Microsoft’s services are stable.

Next update: Friday 13 November 2026 at 20:00 CET (19:00 UTC).

Update: Microsoft reports continued improvement in service availability, with its email queues significantly reduced and approaching normal levels. Some users may still experience intermittent issues or delayed email delivery in the parts of Lime that connect to Microsoft 365 while Microsoft restores the remaining affected infrastructure.

We continue to monitor the situation and are ready to start our recovery steps as soon as Microsoft’s services are stable.

Next update: Friday 13 November 2026 at 16:30 CET (15:30 UTC).

Update: Microsoft reports continued recovery, with sustained improvements across much of Europe. Some users may still experience intermittent issues or delayed email delivery in the parts of Lime that connect to Microsoft 365 while Microsoft completes its recovery.

Lime Marketing: the queue of delayed emails to Microsoft services is steadily decreasing, and the emails are being delivered.

Next update: Friday 13 November 2026 at 15:30 CET (14:30 UTC).

Update: Microsoft’s outage is still ongoing, but Microsoft reports encouraging recovery progress in Europe, with service availability and email delivery improving. Some users may still experience intermittent issues in the parts of Lime that connect to Microsoft 365.

Next update: Friday 13 November 2026 at 14:30 CET (13:30 UTC).

Update: Microsoft’s outage is still ongoing and continues to affect the parts of Lime that connect to Microsoft 365. Microsoft reports gradual improvement, but has not given a time for full restoration.

Lime Marketing is also affected: emails to Microsoft services like Hotmail/Outlook and Office 365 are delayed and will be delivered when Microsoft services are restored.

Lime’s core services are running normally. The disruption originates with Microsoft, not with our platform, so there is no action required on your side at this time.

What happens once Microsoft’s services are restored

We are working on the recovery plan below. This is how we intend it to work, and we will confirm on this page once it is in place.

Emails sent from Lime CRM:

• Most delayed emails will be sent automatically as Microsoft works through its backlog. You don’t need to do anything for these.

• If an email could not be delivered after several attempts, it is marked with an error in the conversation in Lime CRM. These emails will not be resent automatically, so please send them again.

Emails coming in to Lime CRM:

• Incoming emails will catch up automatically. Once Microsoft’s services are stable, we will also re-import any incoming emails that did not reach Lime CRM during the disruption. You don’t need to do anything.

We are monitoring continuously and will post the next update on Friday 13 November 2026 at 13:30 CET (12:30 UTC).

Update: Microsoft’s outage is still ongoing and continues to affect the parts of Lime that connect to Microsoft 365. Microsoft reports gradual improvement, but has not given a time for full restoration.

Lime Marketing and Lime Field email delivery/notification are now also affected: emails to Microsoft services like Hotmail/Outlook and Office 365 are delayed and will be delivered when Microsoft services are restored.

Lime’s core services are running normally. The disruption originates with Microsoft, not with our platform, so there is no action required on your side.

We are monitoring continuously and will post the next update on Friday 13 November 2026 at 12:30 CET (11:30 UTC).

Update: Microsoft’s outage is still ongoing and continues to affect the parts of Lime that connect to Microsoft 365.

You may still experience:

• Delayed or failed email delivery from Lime

• Sign-in problems for accounts using Microsoft Entra ID or Microsoft 365

• Intermittent errors in the Teams and Outlook integrations

Lime’s core services are running normally. The disruption originates with Microsoft, not with our platform, so there is no action required on your side.

Microsoft reports early signs of stabilisation, but capacity has not yet returned to normal and no time for full restoration has been given. Microsoft is prioritising delayed email and has extended its email timeout window to 48 hours, so messages that are delayed at Microsoft may still be delivered later. Microsoft incidents MO1550821 and EX1550543, see status.cloud.microsoft.

We are monitoring continuously and will post the next update on Friday 13 November 2026 at 11:30 CET / 12:30 EET (10:30 UTC).

Microsoft is experiencing a large-scale outage affecting Exchange Online, Teams and related services. As a result, some customers may see:

• Delayed or failed email delivery from Lime

• Problems signing in where Microsoft Entra ID / Microsoft 365 accounts are used

• Intermittent errors in Teams and Outlook integrations

Lime's core services are running normally. The disruption originates with Microsoft, not with our platform, so there is no action required on your side.

Microsoft reports partial recovery but has not given a time for full restoration. You can follow their progress directly at https://status.cloud.microsoft (incident references MO1550821 and EX1550543; Microsoft 365 administrators can also see tenant-specific detail in the Microsoft 365 admin center).

We are monitoring continuously and will update this page as the situation develops.